Terms & Conditions

1. Product & Pricing

Accuracy: Prices are in Rupiah (IDR) and include VAT (PPN) unless stated otherwise.
Availability: Stock levels are “First-Come, First-Served.” Since many laptops are imported, lead times for out-of-stock items can vary significantly.
Specifications: Product images are for illustration; the physical unit and regional keyboard layout (typically US/QWERTY in Indonesia) are the final references.

In Indonesia, “Garansi” is the most scrutinized section. You should distinguish between two types:

Garansi Resmi (Official): Valid at authorized service centers (e.g., ASUS Indonesia, Acer Indonesia). The store assists with the claim but the manufacturer makes the final decision.
Garansi Distributor (Parallel Import): Valid only at the store’s specific partner service centers.
Dead Pixel Policy: Most brands require at least 3 to 5 dead pixels before a panel replacement is granted under warranty.
Voiding Warranty: Warranty is void if the “Segel” (security seal) is broken, or if damage is caused by “Tegangan Listrik tidak stabil” (unstable voltage)—a common issue in certain regions.

Mandatory Insurance: Given the high value, shipping via JNE, J&T, or Sicepat must include Insurance (Asuransi) and “Packing Kayu” (Wooden Crating).
Unboxing Video: This is a non-negotiable requirement in Indonesia.

Crucial Clause: Claims for physical damage or missing items will not be processed without a clear, unedited “Video Unboxing” from the moment the courier package is still sealed.

Methods: Support for Bank Transfer (Virtual Accounts), E-wallets (GoPay, OVO, Dana), and Credit Card installments via providers like Midtrans or Xendit.
COD (Cash on Delivery): If offered, usually limited to certain “Jabodetabek” areas with a maximum price cap.

Change of Mind: Generally not accepted once the laptop seal is broken.
DOA (Dead on Arrival): Typically a 2×24 hour window from the time of receipt to report a factory defect for a 1-to-1 replacement.